When something goes wrong at home, you need someone you can trust. We’re here to fix it and stand by the work.
Service You Can Trust
At B. Carlson Heating, Air Conditioning & Plumbing, we believe doing the job right and treating your home with care go hand in hand. Our guarantees are designed to give you confidence in every service we provide.
Our guarantees cover the following services:
Quality You Can Trust
We guarantee that customers will be given an accurate quote before any work begins, no hidden fees. Guaranteed quote is valid for 72 hours.
We guarantee that all our technicians are trained, background checked and bonded to provide customers peace of mind against any potential damages, or liabilities.
We are committed to 100% customer satisfaction. If you are not completely satisfied with our service, we will work with you to make it right. If we are unable to resolve the issue, we will offer a 10% inconvenience refund up to $1000.
Any HVAC install over $3000 will be certified and quality reviewed by a manager internally to ensure workmanship, quality and standards are adhered to. If there are any issues with the install, we’ll come out and make it right. For added peace of mind, feel free to reach out with any HVAC or installation questions through our customer care line: (303)-487-3663. To uphold our high standards, we also include a complimentary 1-year Care Club membership with your installation, providing your first seasonal tune up to keep everything running smoothly.
We guarantee that there will be no backup on drain clearing and sewer replacements. If you have a backup or slowing of drainage, we’ll come out at no charge to check it out. If it’s related to our work, we’ll make it right.
The following are not covered under our guarantees:
Depending on the nature of the issue, we will:
B. Carlson reserves the right to modify these terms at any time. Any changes will be communicated to customers prior to taking effect.
B. Carlson Heating, Air Conditioning, and Plumbing has earned the trust of the community, being recognized with the following awards and certifications.
