Customer Reviews

What Albuquerque Says
About B. Carlson

Rated 4.7 stars across more than 1,300 Google reviews. Read what your neighbors say about the technicians who show up at their homes.

  • 4.7 Star Average
  • 1,605 Reviews
  • BBB Accredited Since 1973

4.7 ★ from 1605 reviews from our customers.

What Our Customers Say

Don't just take our word for it — hear from our satisfied customers

M Melissa Bustos
Melissa Bustos 4 hours ago
★★★★★
Shane was our tech and he knew right away what needed to be fixed . Very professional from the beginning . Setting up the appointment and to the day Shane came to fix my issue . Amazing customer service
N Nora Timmons
Nora Timmons 2 days ago
★★★★★
Dylan corrected the problem with our swamp cooler and repaired it promptly. The service was also under warranty and he honored it.
R Richard Jiacoletti
Richard Jiacoletti 3 days ago
★★★★★
Dylan was very friendly and explained everything very well. Thank you!
T Thomas Flores
Thomas Flores 5 days ago
★★★★★
Drake came to our house after we experienced a leak from our upstairs bathroom. He patiently heard my concerns and very professionally handled the situation. He explained everything clearly so I knew exactly what he was doing and he made sure it all made sense. His experience was invaluable and he definitely knows what he is doing! If I ever have to go through anything like this again, I will request Drake by name!
B Bill Clayburgh
Bill Clayburgh 5 days ago
★★★★★
Total pros!
M Mr. Mitchell
Mr. Mitchell 5 days ago
★★★★★
Estimates and work for extensive plumbing issues. Slow drains, dated hot water heater, shower control issues and other related items.
C Carol Skinner
Carol Skinner 6 days ago
★★★★★
My serviceman was cordial, friendly, professional, and had a great sense of humor. This is his first visit to my house. I felt comfortable with him. He does a great job.

The overall service of B. Carlson is excellent. They have been my HVAC company almost since I bought this house and I see no reason to switch. As they say "If it ain't broke, don't fix it." Well, B. Carlson ain't broke, so I've no reason to fix them. I have recommended them to friends and neighbors many times.
B Bobby Hernandez
Bobby Hernandez 1 week ago
★★★★★
D'Angelo is a great and professional tech. He explained in detail on the operation of our a/c units.
J Jerry Aaker
Jerry Aaker 1 week ago
★★★★★
very competent and personable installers
G glen graham
glen graham 1 week ago
★★★★★
Fast response. Go above and beyond. Courteous. Respectful of both you and your home. Compliments!!!!
K kushka 53
kushka 53 1 week ago
★★★★★
An excellent, well-run company with very qualified and pleasant staff. Highly recommend!
M Mary Leyba
Mary Leyba 1 week ago
★★★★★
The technician, Cheyenne, was very helpful. She explained well and found resources.
M Marc Atkinson
Marc Atkinson 1 week ago
★★★★★
I called with an issue with my cooler and they were here the next morning. Marciano was an AMAZING tech. Very nice and very quick. I was so impressed by my interaction and their pricing that I was willing to subscribe for their maintenance care plan. 100% try these guys. It was an incredible and professional experience.
C Clifford Gladwell
Clifford Gladwell 2 weeks ago
★★★★★
Ac blower motor replacement great job by Andres Martinez
B Barbara Hernandez
Barbara Hernandez 2 weeks ago
★★★★★
Very informative and pleasant.
C charles miller
charles miller 2 weeks ago
★★★★★
The B. Carlson technicians are very knowledgeable and helpful.
K Katrina Crater
Katrina Crater 2 weeks ago
★★★★★
Friendly, responsive service.
A Armando Cordova
Armando Cordova 3 weeks ago
★★★★★
Keith Mcgavock did an excellent job repairing the plumbing issue in my house. Quality work, very professional, and communicated every step of the process during pre-repair, repair execution and post repair. I've used B Carlson previously for water heater replacement and HVAC. Consistent, quality work every time.
G Gilbert Najar
Gilbert Najar 3 weeks ago
★★★★★
Most professional and knowledgeable plumber I have ever met. Drake was friendly and down-to-earth it was a pleasure to interact with him and his work was top-of-the-line.
G Gilbert Najar
Gilbert Najar 3 weeks ago
★★★★★
Installation was professional and employees were knowledgeable, genuine, and down-to-earth. I was very pleased and satisfied with the work done
K Kim Griffith
Kim Griffith 3 weeks ago
★★★★★
We were appreciative of Trevyn who did our annual plumbing check today. He was very thorough and professional and kind. He exemplified the first-rate service that we have received from B Carlson for many years.
K Kari Schleher
Kari Schleher 4 weeks ago
★★★★★
The B.Carlson team did a great job with installing a mini split.
N Naomi Kuznets
Naomi Kuznets 4 weeks ago
★★★★★
My appointment was scheduled very rapidly. The repair person, Dylan, was very personable and helpful.
P Paige Pasco
Paige Pasco 4 weeks ago
★★★★★
absolutely loved working with them! Santino was awesome! Both guys were very nice and knowledgeable of their job! I also like that they send a text with photo of whose coming to work with you! I will use them again! Thanks again Vanessa!
D David H
David H 1 month ago
★★★★★
During the hottest week of the year (June) we had to replace one of our refrigerated air units. From the diagnostic appt and following sales consult to install was about a week and the actual installation was completed in 1 day. The 2 guys who did the job were efficient and professional. The office employees who took my calls were great with scheduling and communication. The salesman who did the consult was great also very good - honest & helpful. I signed up for the home maintenance membership (our first time having this) prior to the install, so will be using Carlson for future work and happy to say that seems like we're off to a good start.
M Mary Steil
Mary Steil 1 month ago
★★★★★
Arliss Brown performed a regular HVAC maintenance, which is included in the membership plan we have with B Carlson. He was very efficient and took time to answer my questions and explain how things work. He was very courteous and I highly recommend him!
A Avis Hall
Avis Hall 1 month ago
★★★★★
Excellent service by Jeremiah. Explained service & issues with cooler.
S sheri moon
sheri moon 1 month ago
★★★★★
Andres did an outstanding job with my air‑conditioner tune‑up. He arrived right on time, worked efficiently, and explained everything in a way that was easy to understand. My system is running noticeably smoother and cooler thanks to his thorough care. I truly appreciate his professionalism and highly recommend his service.
E Ellen Ray
Ellen Ray 1 month ago
★★★★★
Evap cooler pump quit in 99 degree heat. B Carlson was able to repair same day as I called. Pro tech diagnosed and replaced pump in less than 1/2 hr.
K K Rodgers
K Rodgers 1 month ago
★★★★★
Arliss came out to check my ac he was very good at listening to my concerns and then went about looking into my concerns. This is all about there maintenance program that I’m very happy to be on.
(505) 349-4409 Book Now
×