An HVAC emergency is any failure that threatens health, safety, or property — no cooling during a heat wave, no heat during a freeze, burning smells, electrical arcing, or a system leaking onto finished space. B. Carlson answers those calls 24 hours a day, seven days a week, and typically reaches Albuquerque-area homes within hours.

What Counts as a True Emergency

  • No cooling above roughly 95 degrees, especially with infants, elderly residents, pets, or anyone with a respiratory or cardiac condition in the home
  • No heat below freezing — a real risk in Santa Fe and the East Mountains, where an unheated house can also mean frozen pipes
  • Burning, smoke, or hot-plastic smells from vents or the equipment itself
  • Sparking, breakers that trip repeatedly, or scorched wiring
  • Gas odor near a furnace or a gas line — leave the building first, then call the gas utility, then call us
  • Water pouring from an air handler or condensate line into ceilings or walls

What Can Wait Until Morning

A mildly noisy blower, one room running warm, a thermostat that needs new batteries, or a modest efficiency drop are all worth a scheduled AC repair or furnace repair visit at standard rates rather than an after-hours call.

Our Response

Calls are answered by a real person around the clock, including nights, weekends, and holidays. Technicians arrive stocked with the parts that fail most often here — capacitors, contactors, ignitors, flame sensors, blower motors — so a large share of emergency AC repair and emergency heating repair calls are resolved on the first visit. You get a firm price before work begins, even at 3 a.m.

While You Wait

In heat: shut the system off so it cannot ice over further, close blinds on the sun side, run ceiling fans, and move to the coolest level of the house. In cold: keep the house closed up, run cabinet doors open under sinks on exterior walls, and let a faucet drip to protect supply lines.

Most emergencies trace back to deferred maintenance. Care Club members receive priority dispatch ahead of non-members during peak demand. Contact B. Carlson any hour across Albuquerque, Rio Rancho, Santa Fe, and the surrounding area.