FAQ Tag: repair

How Often Does a Tankless Water Heater Need Descaling?

A tankless water heater descaler is a professional cleaning process that removes hardened mineral scale, primarily calcium and magnesium, from the heat exchanger and internal water pathways. As scale builds up, heat transfer drops, water temperatures can fluctuate, and efficiency suffers. Descaling helps restore performance and protect internal components. Most homes should have their tankless water heater descaled once per year. Homes with hard water or higher hot water usage may need descaling every 6 to 9 months to maintain consistent performance and efficiency.

What is a P-Trap?

A P-trap, or plumbing trap, is the curved section of pipe under sinks, showers, tubs, and other drains. It holds a small amount of water that blocks sewer gases from entering your home while still allowing wastewater to drain away. Every modern plumbing fixture (except toilets, which have built-in traps) uses a P-trap to keep indoor air safe and odor-free.

How Long Does an Air Handler Last?

An air handler typically lasts 10 to 15 years when properly maintained. Factors like system usage, air quality, and regular maintenance all affect its lifespan, and older units may become less efficient or more prone to breakdowns over time.

Are You Available for Emergency Repairs, Late at Night or on Weekends?

Yes — you can reach us anytime. Our U.S.-based customer care team answers the phone 24 hours a day. When you call, we’ll listen to what’s going on, help assess the situation, and determine whether a technician needs to be dispatched right away. For issues that can safely wait, we’ll schedule the next available appointment during our regular hours, including convenient Saturday availability. No matter the time, we’re here to guide you and make sure you get the fastest, most appropriate help for your heating, cooling, or plumbing problem.

Can a Gas Leak From a Water Heater Be Dangerous?

Yes. A gas leak from a water heater is dangerous and can lead to fire, explosion, or carbon monoxide exposure. If you smell gas or suspect a leak, leave the home immediately and contact emergency services or your gas provider before having a licensed professional inspect and repair the water heater.

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